Features
What the chat does on your website and in the panel
Everything that works today — and, at the end, what the chat does not do.
On your website
It answers your visitors.
Click a package — features it does not include will fade. The packages differ mainly in the number of conversations; products and “Add to cart” come with the Shop and Shop Pro packages, and Shop Pro also includes support at every stage and free conversation analyses.
- All packages
Answers from your website
It takes its knowledge from the public pages of your website and refreshes it automatically every 6 hours. When it does not know something, it says so plainly.
- All packages
It does not invent numbers
The safeguard checks every sentence: a price, a number, an email or an address from outside your website never reaches the visitor.
- All packages
“Write to us”
When a human is needed, the visitor leaves a message. The enquiry, with a transcript and a summary of the conversation, arrives in your email — you reply from your inbox.
- Shop
- Shop Pro
Products and “Add to cart”
In the Shop and Shop Pro packages the assistant searches the shop catalogue and shows product cards with an “Add to cart” button. A visitor can give a whole shopping list at once — the chat asks about the size or colour and shows an “Add all to cart” card (live on gabinetu.pl). We connect catalogues from WooCommerce and from shops without an API; there each product has “See the product”.
- All packages
Shop customer account
Customers ask about their orders and their status, and confirm a complaint, a return or another change with the “Confirm” button. Live on gabinetu.pl; in a WooCommerce shop — with our plugin, available on set-up: a logged-in customer, or a guest with the order number and email.
- All packages
Forms and appointment booking
The chat shows your site's form in the conversation — an appointment booking, a quote request, a complaint or your own form — and sends it to you by email; you confirm the appointment yourself. Reply buttons save visitors typing. Available on set-up.
The chat window comes in Polish and English, and the assistant replies in the language of the question.
In action
Three features in short demos.
sample conversations
Where do I send a complaint?
We accept complaints through the form on the “Returns” page. Or write to reklamacje@sklep-przyklad.pl.
Safeguard: that address is not on the website — this sentence will not reach the visitor.
Do you have a stethoscope for a student?
Yes — here is a model from the catalogue:
Is there a course in February?
The dates page does not list February yet — I do not want to guess. I can pass the question on to the school.
Email to the school · enquiry from the chatSummary: a visitor asks about a course in February — the date is not on the website. The conversation transcript is in the email.
In the client panel
You decide.
- All packages
Conversations and enquiries
Conversations from your websites with masked emails and phone numbers, “Write to us” enquiries and unanswered questions. Sign in with a code sent by email.
- All packages
Suggested improvements
Questions the assistant could not answer turn into suggested improvements. They take effect only after your decision.
- All packages
Report
What visitors ask about most often, what the chat did not know (with an “I'll add it to the site” button) and what it handled: enquiries, forms, shopping lists and items added to the cart. Every Monday a weekly summary also arrives by email. Only you see the numbers.
- All packages
Banned words
You add words the assistant must not use — they take effect immediately, with no set-up.
- All packages
Test mode
Before launch only you see the chat (the address with “?czat=1” added), and test conversations do not count towards the package. You show it to everyone with one switch.
- All packages
No extra charges
You can see how many conversations are left in the package. Once the limit is reached, the chat switches to “leave a message” — with no charges for conversations over the limit.
View conversations in your own system (e.g. for a phone support team) — on request in the Shop Pro package, as a paid add-on in the Website and Shop packages.
Honestly
What the chat does not do.
- It does not strike up a conversation by itself — the window opens only after the visitor clicks.
- It does not switch to a live conversation with a person — the enquiry comes to you by email.
- It works in a window on your website — not on WhatsApp, Messenger or by phone.
- It does not take payments, does not handle orders on your behalf and does not give legal, medical or financial advice.
Check it on your own website.
A demo in 60 seconds or a 30-day pilot. Have a question? Ask the assistant in the window — it is the same chat.