For clinics
A chatbot for clinics and medical practices
Patients ask about opening hours, prices, directions and how to prepare for a visit — the chat answers from your site at any time and shows the booking form. It makes no diagnoses and collects no health data. What it doesn’t know, it passes to you by email.
A chat at the clinic
Answers about the visit — and knows its limits.
Are you open on Saturdays? And where can I park?
According to the “Contact” page the clinic is open on Saturday mornings, and there is parking behind the building.
- Hours and directions — answers from your site and gives a link so the patient can check for themselves.
- Booking — shows the form in the chat and sends it to you by email; you confirm the date yourself.
- Question for a doctor — gives no medical advice: directs to booking or passes the question to the clinic.
- No answer — it does not guess: it passes the question to you by email with a summary of the conversation.
The chats here are illustrations. The real assistant is in the chat window in the corner — ask it about a chat for your clinic.
Knowledge
What the chat talks to patients about.
- All packages
Hours, address and directions
From your “Contact” page: opening hours, address, directions and parking. When you change the page, the chat answers from the new content.
- All packages
Prices and services
Prices and service descriptions only from your site. The number safeguard blocks any amount that is not on the site.
- All packages
Preparing for a visit
What to bring, how to prepare, how to cancel — exactly as your site describes it, with nothing added.
- All packages
Booking
The chat shows your site’s form in the conversation and sends it to you by email; you confirm the date yourself. Have online booking? The chat gives the link from your site. In every package, at no extra cost.
- All packages
Rulebook
You decide what the chat never says and how it addresses patients. Our rules — including no diagnoses and no medical advice — rank above yours and cannot be switched off.
- All packages
Report
What patients ask most often and what the chat didn’t know — with an “I’ll add it to the site” button. Every Monday a weekly summary arrives by email.
Limits
No diagnoses, no health data.
The chat makes no diagnoses, does not choose treatment and gives no medical advice. Asked about symptoms or recommendations, it says this is a question for a doctor and directs to booking or passes the question to the clinic. In an emergency it directs to the 112 emergency number.
It collects no health data: the assistant does not ask about health, and the chat window asks people not to share health details, passwords or card numbers. If a patient shares them anyway, the chat does not repeat them. A safeguard checks every sentence before it is sent — an answer with a number or address that is not on your site never reaches the patient. How we protect data
When the chat does not know
It does not guess — it passes it to you.
It says plainly that it doesn’t know and offers to send a message. The message, with a summary of the chat, goes to your email, and the patient gets the answer from you. The question also lands in the report in your panel, so next time the chat knows.
Questions
Questions about a chatbot for clinics.
Will the chatbot diagnose a patient?
No. The chat makes no diagnoses and gives no medical advice. Asked about symptoms or treatment, it directs to a doctor — to booking or with a message to the clinic.
Is a clinic chat GDPR-compliant?
Yes. The assistant does not ask about health, and the chat window asks people not to share health details. The window uses no cookies, conversation data is on a server in the European Union, we store the IP address only as a hash, and we delete conversations after 90 days (with a sent message — after 12 months). We sign a data processing agreement with every client.
Will the chat book the appointment itself?
The chat shows the booking form and sends it to you by email. You confirm the date yourself — the chat books nothing on your behalf.
Does it work with my online booking system?
The chat gives the patient the booking link from your site. It does not enter visits into the booking system itself.
How much does a chatbot for a clinic cost?
The Website package — 149 PLN net per month. Forms and booking are in every package, at no extra cost. You can start with a pilot.
What next.
Order a pilot or the Website package — we set up your account, the rules and the booking form. You can also see the chat on your own site in the demo first.