For shops
AI chatbot for online shops and WooCommerce
Customers ask as they would in a bricks-and-mortar shop. The chat searches your catalogue, gives the price and availability at that moment and adds products to the cart; after the purchase it checks the order and takes complaints. What it does not know, it passes to you by email.
A conversation in a shop
From question to cart — and after the purchase.
I am looking for trail running shoes, size 42.
There are two models in that size in the catalogue. I am checking the price and availability in the shop now:
Can I return them if they do not fit?
Yes — according to the “Returns” page you have 14 days from delivery.
- Product — searches the catalogue by name, description and variant; takes the price and stock from the shop with every question.
- Shopping list — the visitor pastes the whole list, the chat asks about size or colour and adds everything to the cart with one button.
- Order and complaint — the customer checks what is happening with the order and confirms a complaint with the “Confirm” button.
- No answer — it does not guess: it passes the question to you by email with a summary of the conversation.
The conversations here are illustrations. The real assistant is in the window in the corner — ask it about a chat for your shop.
Knowledge
What the chat reads in your shop.
- Shop
- Shop Pro
Product catalogue
Names, descriptions, categories and variants such as size and colour. The catalogue index refreshes itself — the chat finds a new product without any work on your side.
- Shop
- Shop Pro
Live price and stock
It fetches the price and availability from the shop when the customer asks. The number safeguard blocks any amount that is not in the catalogue or on the site.
- Shop
- Shop Pro
Shopping list
The visitor lists several products at once. The chat asks about the variant and shows an “Add all to cart” card. From the Shop package up.
- All packages
Delivery and payments
From your pages: shipping cost and time, payment methods, collection in person. When you change a page, the chat answers from the new content.
- All packages
Returns and complaints
Rules from your terms and returns page. The customer confirms a complaint in the conversation, and it is added to their order in your shop. In every package, at no extra cost.
- All packages
Customer orders
A logged-in customer, or a guest with the order number and email, checks what is happening with the order. Every change is confirmed with the “Confirm” button. In every package, at no extra cost.
WooCommerce
Installation in three steps.
Install the plugin
In your WordPress dashboard: Plugins → Add New → “Iwaszka Czat AI”. The plugin is free, in the WordPress.org directory.
Enter the site code
You will find the code in the client panel. The “Chat status” card in the plugin shows straight away whether the connection works.
Check and switch on
At first only you can see the chat. When you are happy with the answers, you switch it on for visitors with one switch in the panel.
We connect the catalogue on our side — you do not export any files. A shop on Shoper, IdoSell, PrestaShop, Shopify or Wix? We read the catalogue from the sitemap or a product feed. Plugin installation step by step
When the chat does not know
It does not guess — it passes it to you.
It says plainly that it does not know and offers to send a message. The enquiry with a summary of the conversation goes to your email, and the customer gets the answer from you. The question also lands in the report in your panel — with an “I will add it to the site” button, so the chat knows next time. Every Monday a weekly summary arrives by email.
More about a chat in a shop: AI chat in a WooCommerce shop: from question to cart (an article on iwaszka.pl, in Polish).
Questions
Questions about a shop chatbot.
Can the chatbot give a customer the wrong price?
It takes the price and stock from the shop when the customer asks. The number safeguard checks every sentence — an amount that is not in the catalogue or on the site never reaches the customer.
Is the shop chat GDPR-compliant?
Yes. The chat window uses no cookies, conversation data is on a server in the European Union, we store the IP address only as a hash, and we delete conversations after 90 days (with a sent enquiry — after 12 months). We sign a data processing agreement with every client.
Does it work outside WooCommerce?
Yes. Answers from your site's content work in any shop. We also read the catalogue with price and stock from shops on Shoper, IdoSell, PrestaShop, Shopify and Wix — from the sitemap or a product feed. There, a product comes with a “View product” button.
Will the chat place the order itself?
No. It adds products to the cart, and the customer completes the order and payment in your shop as usual.
How much does a shop chatbot cost?
The Shop package is 449 PLN net per month, Shop Pro 899 PLN (more conversations, support at every stage, free analyses). Forms, orders and complaints from the customer account are in every package at no extra cost. You can start with a pilot.
What next.
Order a pilot or the Shop package — we will set up your account and connect your catalogue. You can also see the chat on your site in the demo first.